Privacy Statement for EASYBALANCE

Metaware Global Solutions (MGS) Limited is a leading Technology Consulting & Development company in Nigeria and the owner of the EasyBalance App. To engage our services, you would be required to provide some information. At EasyBalance, we are committed to protecting your data and privacy; we will handle your personal information responsibly. This Privacy Statement explains all you need to know about how we collect, use, disclose, and safeguard your data when you visit our website. This policy also contains information on when we share your personal information with third parties (such as our service providers)

 Information We Collect

• Personal Information: We require personal information such as your name, email address, date of birth, gender, physical address, phone number, bankcard details, and pictures. By engaging our Platform, we also collect transaction history. Information you give us through the in-app chat so we can help you. If you contact us via other means than the in-app chat, we collect the following information so we can answer your questions or take action – this includes phone calls, emails, and attachments thereof, and via our social media handles
• Third Parties: Using the API, we collect data and information from third-party POS platforms and providers for the ease of use of our Platform.
• Non-Personal Information: We automatically collect non-personal information such as your IP address, browser type, device information, and browsing patterns.

Our website is not intended for individuals under the age of 18. We do not knowingly collect information from persons under the age of 18. If you believe we have collected such information, please contact us so we can have it removed.

The Nigerian Data Protection Act 2023 serves as a guide with regards to the collection and use of data and information. We have to ensure we are not breaking any financial laws and supporting illegal activities like money laundering, terrorism financing and fraud. Your data is collected to

• Confirm your identity when you sign up
• Prevent illegal activities like money laundering, tax evasion and fraud.
• Keep records of information we hold about you in line with legal requirements.
• Adhere to relevant laws and regulations (we may be required to share customer details with regulators, tax authorities, law enforcement or other third parties)

How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services.
• To communicate with you, respond to your inquiries, and send important updates.
• To personalize your experience and provide content tailored to your interests.
• To analyze and improve our website and services.

With regards to third parties, we only provide and collect the necessary information to enable you with transactions on our Platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences in your browser settings.

Sharing Your Information

Where necessary for your customer experience, we share the information provided with some third parties that we do business with. Sharing of confidential customer information with these related third parties would be done in the strictest circumstance and in a secure manner.

We share your information with third parties in the following cases:

• With your consent.
• To comply with legal obligations.
• To service providers who help us operate our website.
• In the event of a merger, acquisition, or sale of assets.

Storing Your Data

We keep, store, and process your information as long as you remain a customer and for any additional period as required under applicable law or regulations. These retention requirements supersede any request for erasure under applicable data protection laws. We would not erase your data until this time period elapses; however, you can be assured that your data will be held stored safely and securely whilst under our supervision.

Where the date is no longer required for statutory or contractual obligations, your data will be deleted.

Your Rights

You have the right to access, edit, or delete any personal information we hold about you. If any of your details are incorrect or incomplete, you may request that we update or correct them, and we will do so whenever legally permissible. You can also choose to restrict how we use your information or decide whether you wish to receive marketing communications from us. Additionally, you have control over cookies through your browser settings. Consent previously granted to us can be withdrawn at any time.

Data Security

We employ the best security measures to protect your information. However, no method of data transmission or storage is 100% secured; therefore we cannot guarantee absolute security.

Links to Other Websites

Our website may contain links to external websites that are not under our control. Kindly review the privacy policies of those websites, as we are not responsible for their practices.

Changes to This Privacy Statement

Please note that this Privacy Statement may be updated from time to time to reflect changes in our practices and to fulfill legal obligations.

Contact Us

If you have questions, concerns, or requests regarding your privacy or this Privacy Statement, contact us at contact@easybalanceweb.com.